Frequently Asked Questions (FAQ)
Find quick answers to common questions about shopping at MonsterDexHub. If you don’t see what you’re looking for, feel free to reach out to our support team.
1. Authenticity & Products
Are your cards authentic?
Yes, 100%. We source all our products—including Japanese booster boxes, high-class packs, and special bundles—directly from authorized distributors. Every item is guaranteed original and factory-sealed unless explicitly stated otherwise.
What language are the cards in?
While we carry various products, we specialize in Japanese-language releases. These are highly sought after for their unique pull rates and exclusive holofoil patterns. Please check the product title and description for specific language details.
Do you sell individual “singles” or only sealed products?
Our primary focus is on sealed booster boxes and bundles to ensure our customers get the “fresh pack” experience. However, we occasionally offer curated sets or graded cards. Check our “Singles” category for current availability.
2. Shipping & Logistics
Do you ship internationally?
Absolutely. MonsterDexHub was built to connect collectors worldwide. we ship from Japan to enthusiasts across North America, Europe, Oceania, and parts of Asia.
How long will it take to receive my order?
- Processing: Orders are typically processed within 1–3 business days.
- Shipping: Delivery times vary by location, generally taking 5–14 business days for standard international shipping.
How can I track my package?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment’s progress in real-time.
3. Orders & Business Policies
Is there a minimum order requirement?
To ensure smooth operations and the best shipping rates for our customers, we generally require a minimum purchase of 5 booster boxes for wholesale-tier pricing and specialized shipping handling.
Can I cancel or change my order?
Because we prioritize fast fulfillment, orders enter our logistics pipeline quickly. If you need to make a change, please contact us within 12 hours of placement. Once an order has been processed or shipped, we can no longer offer cancellations.
What is your return policy?
Due to the nature of the TCG market and the volatility of card prices, all sales of sealed products are final. We do not accept returns for “change of mind.” If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the packaging.
4. Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure digital payment options available at checkout.
Is my information secure?
Yes. Our store uses industry-standard SSL encryption to protect your data. We never store your full credit card information on our servers; all payments are handled by secure, third-party processors.
Still have questions?
We’re here to help! Visit our Contact Us page or email our support team directly. We aim to respond to all inquiries within 24–48 hours.
